Thursday, March 5, 2009

John Q public screwed again by the big banks, in my case, CIBC.

I recently received a note from CIBC stating that my Personal Line of Credit (PLOC) was going up 1%.

The note, which was NOT SIGNED BY AN EXECUTIVE was generic in nature and blamed the increase on the "global credit market conditions".

I would like to know, if all the CIBC and Wood Gundy executives are prepared to return their bonuses based on inappropriate credit activities and funds generated by participating in the "global credit market" over the last 6 years?

Theses bankers and traders have received seven and in some cases eight figure bonuses during good times. They helped generate the "global credit market conditions" i.e., crisis and now are asking me, a client, to pay for their screw up. This is so wrong on so many levels.

I'll pay the increase, if the executives return their bonuses.

Otherwise, what CIBC and other banks are saying is..." we made a shit load of money for ourselves when the going was good, taking risks everyone else was, and now that the shit has hit the fan, we want you to help make up for our losses." That is pretty much what that little 8.5" x 3.5" piece of mail is articulating. At least make it a personal letter, signed by an executive. But no, someone might actually be held accountable.

So, what will it be, can the shareholders of CIBC and other big banks expect a refund back from the very executives that profited and put us in this mess, or are they going to nail millions of customers to make up for their loss?

Thanks,
Morley Brown

Don't take it! Email the big banks and demand that your PLOC, in good standing, be not affected by an increase or that the executive return their previous bonuses!!

CIBC:

TD:customerfeedback@td.com

BMO:Ombudsman: BMO.Ombudsman@bmo.com

RBC:

ScotiaBank: mail.president@scotiabank.com

Hey, Canadian media, quit it!!!!!!!!!!!

Have you ever heard of the phrase "there's nothing to fear but fear itself"?
Have you heard of a “self fulfilling prophecy"?
Or have you heard where a reaction to some event is worse than the event itself?

Shame on the media for fanning the flames of the recession and our economic situation.

Some people might not know there's a recession if they didn't watch the news.
What's worse, for the CBC where Canadian's tax dollars pay for Radio & TV news,your tax dollars are actually paying to spread doom and gloom!

Perhaps you, the media, could change the way YOU SAY the news. It's one thing to report statistics, but when you lead off with "and more signs the economy is in serious trouble", and "the bad economic news just keeps coming". You, the CBC, are fanning the flames of fear and reaction and are CAUSING the very thing we're trying to avoid.

Think about it. Change your strategy. I don't suggest not reporting what's going on, but THINK first HOW you report it, and perhaps feature people who are succeeding.

Your reporting and your peers are disgusting. I had always thought Canadian media was a cut above it's southern counterparts but since arriving here I see you're just as low as the U.S. tabloid cable news world where shlock and shock rule.

For Canadians, it's a double whammy! You pay tax dollars then come back to hurt you financially with the spread of fear affecting the economy and subsequently, the financial markets.

Report the news. Don't pass negative judgment on it. Don't fan the flames of fear, it's the last thing we need at a time like this.

Share my concern?

Email the media and let them know!

CTV news@ctv.ca

CBC

Canwest:

Conventional
Grace Park gpark@canwest.com: Publicity Manager
Global Television & E!
(416) 967-2484

Globe and Mail
Newsroom@globeandmail.com

Corus Radio


Astral Radio

Wednesday, January 14, 2009

Verizon - Paperless Billing

Ever get an email from any one of your banks, telecoms or utility companies urging you to be green and sign up for paperless billing? Most likely you would have received something via snail mail with a pimped out flyer promoting GREEN, sign up today! Save trees, yadda yadda yadda.

As a person forever buried under paper, I think it's a great idea, and yes, good for the environment if indeed it results in cutting down (pardon the pun) the use of paper and subsequently, trees. It can also be convenient, if done right.

However, two points to note.
Firstly, it results in significant savings to the underlying company. I used to work at a Telco, I know physical bill production and mailing expenses are significant, yet oddly none of these cost saving are passed on to us, the end consumer. Right, I forgot, our feel good message from the company was save trees, not save them millions.

So, being the good, green citizen that I am I signed up for paperless billing at Verizon for my broadband Internet account.

As fate would have it, a year later I ended up moving out of the state, to an area no longer served by Verizon for Internet service. That leads me to my second point. What I discovered, to my dismay, and dare I say shock, is that when you're no longer a Verizon client they delete your records, so you can't even access your previous billing information, at a later date, e.g., for tax purposes. Further, there was no e-download of the bill. I did however get some great advice from the Verizon rep on the other end of the phone, wait for it......"print off your previous years invoices". So much for being green. Call me cynical but it is this not a prime example of corporate BS? Selling the value of green and environmental, when indeed, it is merely a cost savings NOT passed on to us, the consumer, nor green in the end, if you need to access those records. And, to cap it off, you end up paying to have it printed!

Honestly, I don't know where even to start with this one. Memory and storage space are a commodity these days, it's not like a company can argue it's a cost thing to maintain a billing record for a few years? Especially since it's saving them a few dollars every month for every physical bill not mailed. This just seems to cliche'ly bad. And the call rep couldn't even see the irony on the other end, she thought she was offering me a good solution.

So for today, Verizon, you get the "bird".

Email (save trees) Verizon's customer service people and demand that records and accounts be maintained for at least 5 years, even if you are no longer a client.
Click here to go to their contact us page and send them a note!

Thank you.

Morley Brown